Warranty Policy
KuKirin provides a reliable warranty that is processed in the most hassle-free way possible.If your KuKirin product has a warranty related issue, you must retain the original purchase receipt, your Limited Warranty, and eligible warranty claims to verify your warranty eligibility.
KuKirin offers 12 Months warranty (6 months for the battery) against defects in workmanship and/or materials from the date of purchase, we are responsible for troubleshooting, and offering free repair service or sending replacement parts to fix issues, not including issues caused by any personal behaviors, abuse, misuse, negligence, or accident (ie riding in wet conditions, dropping the board, etc.).
Please note that we only offer a warranty on scooters purchased on kukirin-escooter, if you purchased your product from another platform or dealer, please contact your supplier for a warranty.
KuKirin offers the following solutions.
For simple issues,we'll ship replacement parts and offer video tutrial instructions.
If you have several problems with your scooter, we will decide whether or not to send the scooter for repair depending on the situation.
All repairs (labor fees) and parts will be chargeable if not covered under warranty (for example, in situations like e-scooter/e-bike failure due to water ingress or misuse). Customer will be liable for both the inward and return freight charges.
Process:
Step 1: Contact us via email or WhatsApp and provide us with your order number, video or pictures of the problem so we can check it out.
Step 2: After we check the problem, we will provide you with a solution, we provide replacement parts or send it to the repair center for repair solutions.
THE WARRANTY SHALL BE VOID AND ALL RIGHTS FROM IT SHALL BE LOST IN THE FOLLOWING SITUATIONS:
●The product hasn’t been commercialized by KuKirin or any of its authorized dealers.
●The product was modified or repaired by unauthorized technicians or/and by using faulty, modified, or unoriginal equipment / accessories.
●The product has suffered accidents or damages caused by external factors, atmospheric conditions or any other such events.
●The faults are caused by dirt, impurities, water, foreign bodies, etc., where applicable.
●The product was used in the rain and/or driven through a body of water with a depth bigger than 4 cm.
●Product or parts identification series / codes / marks etc. that are deleted / illegible, marking or embossment crafted, made for various purposes Spare parts or original pars show dents, mechanical shock, thermal or other fractures, cracks, etc. not attributable to them.
●Damage and defects due to improper handling and transport made by the buyer.
●Changes to the original condition of the product by natural influences (corrosion, condensation, etc.) due to improper storage conditions.
●The product has not been used according to the conditions of the user manual. – link Product’s faults are caused by vandalism or similar causes.
●The warranty duration has expired.
●The product is lost or stolen.
●The product was obtained for free or as a complimentary item.
●Buyers cannot provide adequate proof of purchase for the products.
●Unsupported software or firmware has been installed on the product.
Support:
Contact us at support@kukirin-escooter.com
