FAQs
Orders & Shipping
1.How does my order get processed?
After we receive the order, we will contact the buyer to confirm the order (after placing the order, please pay attention to your inbox for the confirmation email from us), after getting your confirmation reply, the parcel will be sent out from the local warehouse in Poland, and the delivery time varies according to the location of your country, and it usually takes 2-7 business days.
2. How can I change or cancel my order?
If you want to change or cancel your order, please contact us as soon as possible. Your order could be modified or refunded only before we ship out the item. As sent packages cannot be intercepted,we do not support cancellation of orders after the package has been sent from our warehouse . If you insist on canceling the order, please return the parcel to our warehouse after you receive it (the parcel status cannot affect the second sale), and all the transportation costs will be borne by you.
3. Do I need to pay for the shipping and taxes/duties?
KuKirin provides free shipping to all electric scooters(excluding accessories), and taxes/duties will be covered.
4. My order never arrives. What should I do?
If you haven't received your package within the standard delivery times, please follow the steps below.
Check the status of your order with the tracking number first
Contact our customer service immediately for assistance.
5. Missing items or damaged items?
Please contact us without any hesitation. It would be appreciated if that notify us of any missing item or mistake within 3 business days of receiving the order so that we would effectively make it right for you.
6. Can I return the scooter if I don't want to keep it anymore?
We accept returns if the scooters have gone faulty due to defects in materials/workmanship within 7 days from the date of delivery.
Specs & Functions
We have a FB group to solve pre-sales and after-sales problems, post your questions in the group and KuKirin's engineers will get back to you with answers.
Join Community1. What PSI level should I keep the tires inflated at?
We recommend inflating its tires to 31.9-34.8 psi (220-240 kPa).
2. What will affect the e-scooter range?
The actual range depends on a variety of factors such as battery status,
tire pressure, load, temperature, wind speed, road conditions, and
riding habits.
3. What is the maximum user weight?
220lbs or below would be the best-case scenario for riding. A heavy loaded eboard will lessen your range and average speed. You could take it into consideration.
4.What is the longevity of the battery? Will it lasts a couple of years before having to replace?
Generally, the charge and discharge cycle of a
lithium-ion battery will officially end when it can reach 500 times. In terms of the most common use of electric scooters, we may charge once every 3 days on average, about 120 to 125 times a year, based on this frequency, if you have good maintenance, the battery of the electric scooter the life span is really long.
Riding & Maintenance
Battery Range Disclaimer：
The listed range is based on test conditions under the following standard: 60 kg rider, 25°C temperature, an average speed of 20 km/h, and smooth city road conditions. Actual battery performance and range may vary depending on factors such as rider weight, terrain, temperature, and riding style. It is normal for the real-world range to differ from the published data. If the reduced range is caused by a battery defect, we will take responsibility and handle the issue promptly.
1. Can I use it on a rainy day?
KuKirin scooter does use some waterproof materials to prevent daily splash, but we do not recommend riding on a rainy day for any safety risk.
2. Where to get my e-scooter fixed if I lived in Europe?
KuKirin provides a reliable warranty that is processed in the most hassle-free way possible,we built an after sales service center in Poland in case there are any warranty problems.
3. What should I pay attention to while riding a scooter?
Safety first, you should wear a helmet while start riding it and be ware of the local weather, then watch for the hazards on the road, never forget to lock up your scooter after a ride.
4.Can I ride my scooter in the snow?
We don't recommend you ride it in the snow, it's dangerous, and the battery will run out faster than normal under 0 ℃
5.Can this overcharge if stayed plugged in overnight?
We do not recommend charging the scooter for longer than a maximum 24 hours.
6.Does the speed become slower as the battery level lower?
Yes. The more battery power is consumed, the lower the voltage, and the corresponding maximum speed will be slower.
