FAQs

After we receive the order, we will contact the buyer to confirm the order (after placing the order, please pay attention to your inbox for the confirmation email from us), after getting your confirmation reply, the parcel will be sent out from the local warehouse in Poland, and the delivery time varies according to the location of your country, and it usually takes 2-7 business days.

If you want to change or cancel your order, please contact us as soon as possible. Your order could be modified or refunded only before we ship out the item. As sent packages cannot be intercepted,we do not support cancellation of orders after the package has been sent from our warehouse, . If you insist on canceling the order, please return the parcel to our warehouse after you receive it (the parcel status cannot affect the second sale), and all the transportation costs will be borne by you.

KuKirin provided free shipping to all electric scooters(excluding accessories), and taxes/duties will be covered.

If you haven't received your package within the standard delivery times, please follow the steps below.
Check the status of your order with the tracking number first
Contact our customer service immediately for assistance.

Please contact us without any hesitation. It would be appreciated if that notify us of any missing item or mistake within 3 business days of receiving the order so that we would effectively make it right for you.

We accept returns if the scooters have gone faulty due to defects in materials/workmanship within 7 days from the date of delivery.

KuKirin Scooter does use some waterproof materials to prevent daily splash, but we do not recommend riding on a rainy day for any safety risk.

KuKirin provides a reliable warranty that is processed in the most hassle-free way possible,we built an after sales service center in Poland in case there are any warranty problems.

Safety first, you should wear a helmet while start riding it and be ware of the local weather, then watch for the hazards on the road, never forget to lock up your scooter after a ride.

We don't recommend you ride it in the snow, it's dangerous, and the battery will run out faster than normal under 0 ℃

We do not recommend charging the scooter for longer than a maximum 24 hours.

Yes. The more battery power is consumed, the lower the voltage, and the corresponding maximum speed will be slower.