Return & Refund

We are committed to ensuring that every customer is satisfied with their purchase. If you request refund or return after placing an order, please refer to the following return and refund policy.
Scope of Application This policy applies to all products purchased on our website.

Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 14 days of receiving the product.
Incorrect Product: If the product you received does not match your order, please contact us within 14 days of receiving the product to arrange a return or replacement.
Unopened Products: Unopened and unused products can be returned within 14 days of receipt.
Quality Issues: If you discover a quality issue during use, you can apply for a replacement within 14 days of purchase.

We do not accept returns or issue refunds for opened products unless there is a quality issue.

Situations Not Eligible for Return or Refund The following situations are not eligible for return or refund:

Products that have been obviously used or damaged.
Products missing original packaging
Products marked as non-returnable(such as scooter spare parts)

Return Process

Application Steps:

1.Please submit your return request through contact us, including your order number and product photos.
2.After approval by KuKirin, Customer Support will share the corresponding return address with you, products can be returned as long as they are in their original packaging and accompanied by all accessories and manuals. The customer is responsible for good packaging.
3.Please return the product and provide the tracking number and query link to KuKirin within 7 days. Otherwise, the request will be processed as expired.
4.We will arrange refund or replacement after receiving package

Return Shipping Fees: We will cover the return shipping costs for products returned due to quality issues. In other cases, the return shipping costs will be borne by the customer.

Refund Process

Refund Time: We will process your refund within 5-7 business days of receiving the returned product.
Refund Method: Refunds will be issued to your original payment method.
Once the refund process starts, it will take 3-5 days to arrive depending on your bank, so please be patient.

Cancellation (Product is shipped out ):

Once a parcel is dispatched and cannot be intercepted, kindly contact our support team to initiate a return upon receiving the parcel. Please note that you will be responsible for the round-trip shipping fees.

Cancellations of Pre-orders:

For all pre-orders, if you cancel your order for personal reasons before it is shipped, you will be responsible for the transaction fee.

For product purchased not from kukirin-escooter.com:
Please refer to the return & refund policy of the platform or buying store. For more details, you can contact the seller to confirm specific terms and conditions.

*Please note: This website only accepts the true purchase from kukirin-escooter.com. This means if you got one product from other sales like Amazon, Aliexpress, or Geekbuying, Geekmaxi, etc. You should ask for a return from them, not from kukirin-escooter.com

If you have any questions or require further assistance, please contact customer service: support@kukirin-escooter.com

Policy Updates We reserve the right to update this policy at any time. Please check the latest version of the return and refund policy before making a purchase.